Subprocessors

Last updated: October 6, 2026

1. What This List Is

These are the third parties Jowgik uses to provide Loopency that may process Customer Data or personal data. Each is bound by a written agreement with data protection terms. This list forms part of our Data Processing Agreement.

2. Subprocessors in Use

  • Hostinger International Ltd. Hosts the servers that run Loopency, including the application, the database and file storage. Server location: Kuala Lumpur, Malaysia.
  • Cloudflare, Inc. DNS, content delivery, network protection and privacy-first website analytics. Processes connection data (such as IP addresses) in its global network.
  • OpenAI, L.L.C. Runs the AI model behind every AI feature: agents, setup, module building, questions, classification and summaries. Receives the question or instruction and the records needed to answer it, through our paid API account. Location: United States.
  • TypeSafe AI, Inc. (Jev) Experimental, used during setup only: reads the description of your business you write during onboarding and suggests an industry, modules and record types. Receives that description, with personal names, email addresses and similar identifiers replaced by placeholders, through our paid API account. Does not train models on what it receives. Location: United States.
  • Google LLC (Google Sign-In) Signs in users who choose Google. Receives the sign-in request; shares name, email address and profile picture with us. Location: United States.
  • Microsoft Corporation (Microsoft sign-in) Signs in users who choose Microsoft. Receives the sign-in request; shares name, email address and profile picture with us. Location: United States.
  • Resend, Inc. Sends transactional email, such as sign-in links, invitations and notifications. Processes recipient address and message content. Location: United States.
  • Polar Software, Inc. (polar.sh) Merchant of record for paid plans: checkout, payment, invoices, tax and refunds. Processes billing name, email, address and payment details. Location: United States.

3. Run on Our Own Servers

These are not third parties: the software runs on our Hostinger servers and no data leaves them for it. File storage (MinIO), the AI gateway that routes requests to the AI providers above (LiteLLM), application monitoring and traces (OpenObserve), and deployment (Coolify). Monitoring traces do not contain the text of questions, answers or the records an agent reads.

4. Changes and Objections

We update this page at least 30 days before a new subprocessor starts processing Customer Data. Business customers who want an email when it changes can ask at contact@loopency.com. If you object to a new subprocessor on reasonable data protection grounds, tell us within that period; if we cannot address the objection, you may cancel the affected part of the Service and receive a refund of prepaid fees for the remaining term.