Refund Policy — Loopency

1. Overview

At Loopency, a product of Jowgik, we want you to be completely satisfied with your purchase. This Refund Policy explains our commitment to providing hassle-free refunds for all subscription plans.

2. 14-Day Money-Back Guarantee

We offer a 14-day unconditional money-back guarantee on all paid subscription plans. If you are not satisfied with Loopency for any reason within 14 days of your purchase, you are entitled to a full refund.

This guarantee applies to all paid plans (Pro and Enterprise)
No questions asked - simply request a refund within 14 days
Applies to both monthly and annual subscriptions
Full refund of the amount paid

3. Free Plan

The Free plan is provided at no cost and does not involve any payments or refunds.

4. How to Request a Refund

To request a refund within the 14-day guarantee period:

Email us at [email protected]
Include your account email address
We will process your refund promptly

Refunds are typically processed within 5-10 business days and will be credited to your original payment method.

5. After the 14-Day Period

After the 14-day guarantee period:

You can cancel your subscription at any time
Upon cancellation, you will retain access until the end of your current billing period
No partial refunds are provided for unused time after the 14-day period

6. Subscription Renewals

For subscription renewals, the 14-day money-back guarantee applies to each new billing cycle. If you are charged for a renewal and wish to cancel, you may request a full refund within 14 days of that renewal charge.

7. Enterprise Plans

Enterprise customers are also covered by our 14-day money-back guarantee. For custom Enterprise agreements, additional refund terms may be specified in your contract.

8. Billing Errors

If you believe you have been charged in error (duplicate charges, incorrect amounts, or unauthorized charges), please contact us immediately at [email protected]. We will investigate and correct any billing errors promptly.

9. Refund Method

All refunds are processed through our payment processor (Dodo Payments) and issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider and financial institution.

10. Contact Us

If you have questions about our Refund Policy or wish to request a refund, please contact us:

Email: [email protected]
Subject line: "Refund Request - [Your Account Email]"

We are committed to resolving any issues quickly and fairly.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective when posted on this page. Your continued use of the Service after changes constitutes acceptance of the updated policy.