Question 1

How is Loopency different from other workspace tools?

Accepted Answer

Most tools force you into their structure. Loopency is composable. Describe what you need and build it your way. One workspace can replace your entire tool stack.

Question 2

Do I need technical skills?

Accepted Answer

No. Describe what you need and AI helps structure it, or configure everything manually. Either way, you control every field, view, and automation.

Question 3

What if my needs change later?

Accepted Answer

Change anything, anytime. Add fields, views, automations, even restructure your entire workspace. Your system evolves with your business.

Question 4

Can I use enterprise templates on the Free plan?

Accepted Answer

Yes. All templates (Apps, Projects, Suites, Systems, Enterprises) work on every plan, including Free. You get the full structure with all apps, collections, and relationships. The only difference is your workspace limits (records, storage, AI credits, etc.).

Question 5

What's the difference between Starter and Flex?

Accepted Answer

Starter ($19/workspace/month) is for small teams with 2 workspaces, 5,000 records, 5 GB storage, 500 runs/month, and 50 AI credits. Flex ($39/workspace/month) is our flagship plan for AI-powered execution at scale with 5 workspaces, 50,000+ records, 50 GB storage, 5,000+ runs/month, and 500 advanced AI credits.

Question 6

How does workspace + seat pricing work?

Accepted Answer

Each paid plan includes 1 seat per workspace. Additional seats are $8/seat/month (or $7/seat/month on annual billing). For example, 10 users on Flex costs $39/workspace + 9 extra seats at $8 each = $111/month.

Question 7

What happens when I hit my limits?

Accepted Answer

You'll get a notification when approaching limits (around 80%). When you hit the limit, you can still read and edit existing data, but won't be able to add new records. Upgrade anytime to get more capacity without losing any data.

Question 8

Can I switch plans anytime?

Accepted Answer

Yes. Upgrade instantly, downgrade at end of billing cycle. No contracts.

Question 9

Do you offer annual billing?

Accepted Answer

Yes. Annual billing saves approximately 16% and is available as a toggle on the pricing page.

Question 10

What's the difference between App, Project, Suite, System, and Enterprise templates?

Accepted Answer

These are levels of complexity. App is 1 collection (e.g., Tasks). Project is 3-5 connected apps (e.g., CRM). Suite is a functional area (e.g., Sales Suite). System is a complete domain (e.g., Finance System). Enterprise is multiple systems (e.g., Full ERP). All work on all plans.

Question 11

If I'm on Free, how does a System template work?

Accepted Answer

You get the complete structure with all 25+ collections, all relationships, all field types, all views. Your 1,000 record limit is distributed across all collections as you use them. Think of it as having the full architecture at a smaller scale.

Question 12

Can I customize templates after deploying?

Accepted Answer

Yes, completely. Templates are just starting points. Add fields, remove collections, change relationships, add automations. It's your workspace.

Question 13

What counts as a record?

Accepted Answer

A record is any row of data in any collection. An invoice is 1 record. A task is 1 record. The limit applies to total records across all collections in your workspace.

Question 14

What are AI credits used for?

Accepted Answer

AI credits power features like AI-generated workspaces, dashboards, natural language queries, data insights, and summaries. Each AI operation uses credits. Free gets 10/month, Starter gets 50/month, Flex gets 500/month, Custom is unlimited.

Question 15

What's the difference between basic and advanced AI insights?

Accepted Answer

Basic (Free/Starter) gives simple summaries and pre-computed health scores. Advanced (Flex/Custom) includes trend analysis, anomaly detection, predictions, and AI-powered cross-collection insights.

Question 16

Is there a trial?

Accepted Answer

Yes — 14 days of full Starter access with no credit card required. Build out your workspace, invite teammates, and run real flows end-to-end. Pick a plan when you're ready.

Question 17

Is my data secure?

Accepted Answer

Yes. All data is encrypted at rest and in transit. Row-level security ensures users only see what they should. Export everything anytime. Your data is always yours.

Question 18

Can I export my data?

Accepted Answer

Yes. Export to CSV, JSON, or full backup anytime. No lock-in. Your data is always yours.

Question 19

Do you offer SSO?

Accepted Answer

SSO/SAML is available on Enterprise plans. This includes integration with Okta, Azure AD, Google Workspace, and other identity providers.

Question 20

What about GDPR compliance?

Accepted Answer

We're GDPR compliant. You can export and delete your data anytime. Enterprise customers get a DPA (Data Processing Agreement).

Question 21

How do I get help?

Accepted Answer

We don't like keeping anyone stuck. Reach out anytime and we'll help you personally.

Question 22

Do you offer training?

Accepted Answer

Enterprise plans include training sessions. All plans have access to documentation and video tutorials.

Question 23

What's the onboarding process?

Accepted Answer

Free is self-service with docs. Starter includes email support. Flex includes priority email support and video guides. Custom/Enterprise gets a dedicated Customer Success Manager for the entire onboarding.

Frequently Asked Questions

General

Pricing & Plans

Templates & Structure

Features & Limits

Security & Data

Support

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