Frequently Asked Questions

Separate tools each keep their own copy of your customers and orders, and someone keeps them in sync. In Loopency they are one system: posted payroll lands in the ledger, received goods update stock, and support sees the same customer record as sales.

Agents coordinate the work, and people make the calls. Each agent has a role, sees only what its role allows, and asks a person when something needs judgment. Nothing it prepares is applied until someone approves it, and every step is recorded.

That is what it is built for. Records and their relationships, a real ledger, permissions and roles, approvals with separation of duties, automations, documents, reports and an audit trail all live in one system, and the agents work inside it.

Yes. Add-ons extend the shipped modules with what your business tracks, such as fixed assets, vehicles or site visits, and you can install a ready-made one from the Add-ons page. You can also create your own agents on the Agents page. Both run inside the same connected system, under the same permissions.

Community is free for up to 3 people and runs the core operations of every module. Business is for any team size, paid per person, and adds approvals and granular roles, more automation and AI credits, and full API access. The pricing page compares them line by line.

Business is paid per person on the account, monthly or annually. Current prices are on the pricing page.

Yes. Change your plan from Settings > Plan & Billing at any time, with no contract. If you cancel, you keep full access until the end of the period you paid for.

Yes. Annual billing costs less per seat and is available as a toggle on the pricing page.

All of them, on every plan: sales and CRM, finance, HR, inventory, purchasing, projects and support. Community covers the core operations of each; Business opens the full surface.

A record is anything you store: a customer, an invoice, a task. Records are unlimited on every plan.

AI credits are used when you ask Loopency a question and when agents run. Each AI action uses credits. Community gets 50 per workspace per month, Business gets 500 per person per month, pooled across the account, and Custom is unlimited.

Yes. Business comes with a 14-day trial. Build out your workspace, invite teammates, and run real flows end to end. Community stays free with no trial needed.

Each company's data is kept separate in the database, and people and agents only see what their role allows. Connections are encrypted.

We don't like keeping anyone stuck. Reach out anytime and we'll help you personally. contact@loopency.com

Community has community support. Business includes priority support. For Custom, talk to us about what your team needs.